Shipping & Delivery

Shipping Policy
All products sold on this site are custom-made and built-to-order by Vista System. These are not inventoried items and therefore require time for fabrication/assembly. The shipping lead times vary between the curved and flat product lines as detailed below. The delivery times are conservative and should be used for planning purposes however, if you have a specific due date in mind please call us before placing the order. We may be able to meet your desired date without having to incur additional rush charges.

Curved Product Line: Assume 10 business days from the time the order is placed until you receive your frames. This includes 5 business days for production plus standard ground shipping. Note: The gold anodized aluminum frames are the exception as they typically ship 10-21 business days from the time the order is placed.

Flat Product Line: Assume 15 business days from the time the order is placed until you receive your frames. This includes 10 business days for production plus standard ground shipping.

Same Day Shipping: Vista has inventoried select frames eliminating the production times listed above. Should you elect to choose this option, US and Canadian online orders placed before 12:00 p.m. EST will now arrive within 1-5 business days from the time the order is placed depending on your location (via FedEx ground shipping). For orders outside the US and Canada please refer to the International Shipments section below.

International Shipments
Sign-Frame will ship anywhere in the world. For continental US and Canada customers you can simply process your order online. For all other locations, please email us your request at sales@sign-frame.com listing the quantities and types of frames you wish to order along with your ship-to address. We will prepare a quote and email it back to you within 24 hours (typically it´s much shorter than that) along with the exact shipping cost. For AK, HI or PR you may also use our toll-free number 866.970.7788 should you need personal assistance or have questions regarding any of our Vista products.

Rush Orders
We can expedite both production and shipping (additional fees apply) if the standard delivery time frames listed above do not meet your project needs. Expedited delivery consists of a 2 day production cycle + overnight shipping, meaning the frames will be in your hands within 3 business days from the time the order is placed. Please contact Customer Service at 1.866.970.7788 with your request so we can check parts inventory and provide a detailed cost and delivery schedule. Even if you´ve already placed your order let us know. Depending on the circumstances we may still be able to expedite delivery.

Custom Sizes
Should your project call for custom-sized frames please call us at 1.866.970.7788 with your specifications. Since all Vista frames are built-to-order, we have the ability to create custom sizes to meet your needs. There are limitations and size restrictions across the product lines so please call. Also, due the sheer number of frames available within the Vista product suite not all products are listed online. To save time, we suggest referencing the online catalog prior to calling.

Order Processing
Ordering on our site is fast and easy. You can order by setting up an account or use our guest check out option. We will handle all orders according to our privacy policy and you will receive an order confirmation via email once the order is placed. If you do not receive your order confirmation, please check your junk folder and any spam folders. If you cannot locate it, please email sales@sign-frame.com or call us toll-free at 1.866.970.7788 and one will be sent to you.

Cancellation & Return Policy
All products sold on the site are custom-made and built to order by Vista System. Unless a documentable error has occurred, the products ordered are the property of the purchaser and are neither refundable nor returnable. To avoid or mitigate these situations, please review your specifications and ensure your order is correct prior to submission. At our sole discretion, if the product purchased is an extremely popular item, we may accept unused, returned merchandise however, a 25% restocking fee will apply. We are here to help so should a problem arise call us immediately at 1.866.970.7788 for assistance.

Product Warranty
Vista System is the premier source for DIY sign frames world-wide and provides a lifetime warranty for its products. Please reference the Vista product warranty for particulars on the program.